Citrix EdgeSight – Session Startup Duration. This metric is collected when Program Neighborhood Agent or Web Interface is the application. Click the Program Neighborhood tab to configure the Program Neighborhood settings of the application. This option only applies for users that connect to Citrix XenApp servers using the PN Agent. How to Configure Active. Sync for PDA Synchronizationproduct. Family. Key. 3 = . This document describes how to configure Active. Sync for PDA synchronization.
CTX1. 14. 16. 1 - Active. Sync 4. 5 and Windows Mobile 5 with Presentation Server 4. Hotfix Rollup Pack 0. Important: Verify which versions of Active. Sync are supported by the PDA. Active. Sync 4. 0 and later are not supported on the 3. Presentation Server 4. Active. Sync 4. 0 and later contain programmatic changes that render these versions of Active. Sync incompatible with the 3. Presentation Server 4. Active. Sync 4. 0 is supported on the 6. Presentation Server 4. See CTX1. 05. 74. Readme for Citrix Presentation Server 4. Microsoft Windows Server 2. Edition to integrate Active. Sync 4. 0 with Presentation Server 4. Microsoft Windows Server 2. Edition. Please note that the procedures in CTX1. Presentation Server and do not enable support for Active. Sync 4. 0 and later on the 3. Presentation Server. Caution! Internal testing has shown that Windows Mobile 5 is currently not compatible with the PDASync feature on any version of Presentation Server 4. Citrix is currently investigating this issue. This article will be updated when any new developments occur. Notes: Do not plug PDAs into the server console while ICA sessions are connected. Although PDA users in ICA sessions are isolated from each other, they might have access to the PDA on the server console. In addition, if one unplugs the PDA from the server console, all the PDAs in ICA sessions are disconnected. If the PDA Devices policy rule is disabled (by default), or there is no PDA attached to the client device, a session user might access a PDA physically connected to the server. Symbian operating system- based PDAs and Blackberry PDAs are not supported. Active. Sync does not need to be installed on every client. A device driver for the PDA must be installed on the local client workstation so that the client’s operating system can recognize the PDA device. It may be recommended that the driver version be verified to coincide with that of the Meta. Frame Server. Active. Sync must not be running on the server console when ICA client users with access to Active. Sync connect. Active. Sync 3. x is not supported from the server console. It is only supported through published applications. Active. Sync 4 is not supported on Citrix Presentation Server 4. Windows. No version of Active. Sync is supported on Citrix Meta. Frame Presentation Server 3. Enabling PDA Synchronizationfollowing hotfixes or their current equivalents add support of the PDA Synchronization feature to Presentation Server, Advanced Edition: Hotfix PSE4. W2. K0. 12, or its equivalent, for Presentation Server 4. Windows 2. 00. 0. Hotfix PSE4. 00. W2. K3. 01. 2, or its equivalent, for Presentation Server 4. Windows 2. 00. 3. Step by Step Integration Citrix Technical Support confirmed this article with the following set- up. It is important to ensure this step is completed first. If applicable, install Office Service packs. Open the properties of a policy, within the Citrix Management Console. Enable the rule Client Devices > Resources > PDA Devices > Turn on automatic virtual COM port mapping. Disable the rule Client Devices > Resources > Ports > Turn off COM ports (or set it to “Not Configured”). Ensure the Policy is applied to an appropriate filter: Publish both Outlook. WCESMgr. exe as published applications. To make Active. Sync available as a published application, specify Wcesmgr. Wcescomm. exe, as the application to be launched. Wcescomm. exe is the notification area process. Note: Active. Sync is not a multi- user or Terminal Services aware application, but Presentation Server 4. IP feature in combination with additional program enhancements to create Terminal Services compatibility. Although virtual IP is used to enable PDA synchronization with Active. Sync, no explicit virtual IP configurations are required by an administrator for PDA synchronization to function. Client Side Configuration. Client with USB ports such as Win. XP Pro. Tethered USB cable support for PDA devices. If already using Active. Sync with the PDA device on the client workstation, ensure to backup all data before continuing to step 1. Citrix Technical Support did not have a client machine with Active. Sync. When adding Active. Sync 3. 8, the following steps were chosen. Perform a hardware reset on the PDA device. In most cases the plug- n- play device driver is sufficient in the client OS, but it is recommend to fully install Active. Sync 3. x on the client OS in addition to installing the plug- n- play device driver. Note: This is only needed to obtain the plug- n- play device driver. After this process is completed you can uninstall Active. Sync 3. x from the client OS. On the Select Synchronization Settings screen, the defaults were chosen. Continue choosing Next, then Finish. Active. Sync on the Client should Look for Changes: Active. Sync on the Client should Connect: Wcescomm. If the PDA is plugged into the USB port on the client, Active. Sync may synchronize to the device. WCESMgr. exe is also listed as a running process. To prevent this from occurring on a permanent basis, on the client device, do the following (else manually kill the processes for initial set- up and troubleshooting): a. Using the System Configuration Utility (msconfig), remove the Active. Sync options from the Startup tab. To prevent Active. Sync from recreating the startup entries, delete the following registry value: HKEY. If applicable, configure the Outlook Profile. Then connect to the published Active. Sync. Ensure Outlook. WCESMgr. exe. Active. Sync makes calls directly to functions within Outlook. If Outlook load balances to a system other than Active. Sync, Active. Sync fails to make these calls. CTX1. 59. 15. 9 – Troubleshooting and Explaining Session Sharing. The Server, inside the ICA session, asked to set up Active. Sync. The following options were chosen: On the Select Synchronization Settings screen, the defaults were chosen. Continue choosing Next, then Finish. Active. Sync, running inside the ICA session should Look for Changes: Active. Sync inside the ICA session should Connect: Citrix Technical Support chose: Ensure that the WCESMgr. WCESCOMM. exe processes are not running on the server console. If needed, run MSCONFIG. Startup tab. Verify the processes are not running. For Web Interface connections, configure the PDA Sync settings within the Web Interface site. Edit the settings for Manage client connection settings and select the options for Enable PDA sync and Allow user to customize PDA sync. When running Active. Sync as a non- seamless, published application, if you close the main Active. Sync window, you cannot completely log off the ICA session until the PDA is removed. Because the PDA remains in the USB cradle, the Wcescomm. Note: After logging off, the processes are still running inside the session. The Client Side Connection Center shows the session as active. After removing the PDA from the Client Side cradle, the session ends. The Client Side Connection Center shows the session has ended. Troubleshooting PDA Synchronization with Active. Sync. Active. Sync 4. Presentation Server 4. Active. Sync 4. 0 and later contain programmatic changes that render these versions of Active. Sync incompatible with the 3. Presentation Server 4. Active. Sync 4. 0 is supported on the 6. Presentation Server 4. See CTX1. 05. 74. Readme for Citrix Presentation Server 4. Microsoft Windows Server 2. Edition to integrate Active. Sync 4. 0 with Presentation Server 4. Microsoft Windows Server 2. Edition. Please note that the procedures in CTX1. Presentation Server and do not enable support for Active. Sync 4. 0 and later on the 3. Presentation Server. PDA synchronization malfunctions when Presentation Server is set to Advanced edition. To enable support for PDA synchronization in the Advanced edition, apply Hotfix PSE4. W2. K3. 00. 2 for Windows 2. PSE4. 00. W2. K0. Windows 2. 00. 0. PDA synchronization with Active. Sync malfunctions within a Conferencing Manager session. This is a known issue. Do not use the default Active. Sync driver that ships with Windows XP. For optimal performance, install the most recent version of Active. Sync. Do not isolate Active. Sync. Active. Sync installs a service and isolation environments do not support isolated services, so if Active. Sync is installed in an isolation environment, it fails. Isolation environments can be configured on Presentation Server to isolate other applications without impact on Active. Sync. CTX1. 06. 63. Microsoft Active. Sync Fails When Installed Into an Isolation Environment. Disable COM port connections through Active. Sync. If you modify the connection settings within Active. Sync to allow COM port connections and then disconnect and reconnect the PDA in rapid succession, the PDA connects, but you cannot start Wcesmgr. Wcesmgr. exe terminates or a one minute time- out occurs. This is a third party issue with Active. Sync and can occur on a console outside of an ICA session as well. To Disable COM Port Connections for All Users. Modify the registry key: HKEY.
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